Skypoker Privacy Policy
Every pound you deposit and every hand you play at Skypoker generates data — and how that data is collected, stored and protected matters as much as the return on your bankroll. This independent review breaks down the privacy practices documented by the operator, Bonne Terre Gaming Limited, so UK players know exactly what happens to their personal information before they sit at a table.
Information We Collect
Skypoker collects personal data because UK gambling law requires it, not merely for convenience. The operator, Bonne Terre Gaming Limited — part of The Stars Group within Flutter Entertainment Plc — is licensed by the UK Gambling Commission under licence no. 065519, and that licence obliges it to verify who you are, where your money comes from and that you are at least 18 years old.
Personal Data Categories
- Identity data: full name, date of birth and residential address, provided at registration and confirmed during KYC checks.
- Verification documents: one unexpired photo ID — Passport, Driving Licence, Passport Card or National ID — uploaded as JPEG, JPG or PNG only (PDFs and screenshots are not accepted). Proof of address for UK customers means a utility bill or bank statement less than 6 months old, with alternatives accepted including a Credit Card Statement, Motor Insurance Statement, Council Tax Bill, HMRC Statement, Phone/Broadband Bill, Student Finance statement, Poll Card or Tenancy Agreement dated within the last 6 months.
- Financial data: transaction records tied to your payment method — Pay by Bank, debit cards (Visa, Mastercard), Apple Pay or Revolut Pay. Card details are processed through secure payment gateways rather than stored in plain form.
- Gameplay data: hand histories, tournament entries and staking patterns across cash games, multi-table tournaments, Sit & Go’s, fast-fold poker and jackpot sit & go’s on the Playtech (iPoker Network) software.
- Technical data: IP address, device identifiers and login records, used for fraud prevention and multi-account detection — the operator permits only one account per player.
Collection Methods
Data enters the system through three channels: information you submit directly (registration forms, document uploads, support chats), information generated automatically (gameplay logs, cookies, device fingerprinting) and information from third parties (identity verification services, payment processors and GAMSTOP for self-exclusion checks). Document review is targeted within 4 hours, though it can take up to 24 hours, with review hours running from 7am to 2am.
How We Use Your Data
Service Provision
Your data powers the core product: processing deposits and withdrawals, seating you at tables, crediting tournament tickets and settling results. Withdrawal rails depend on verified identity — Pay by Bank payouts appear in your bank immediately (minimum £5), Instant Withdrawals to Visa and participating Mastercard debit cards arrive within 1-4 hours, Standard Withdrawals take 2-5 working days, and Revolut Pay withdrawals are usually instant with no fee and no minimum. Verification must be completed before any first withdrawal, which is why accurate data at signup directly affects how fast your winnings reach you.
Marketing Communications
Skypoker uses contact details to promote offers such as the welcome package for new customers: £10 in tournament tickets (2x £2.20 and 2x £3.30) credited on account creation, plus a further £40 (4x £11) after depositing at least £10 and staking at least £10 at the cash game tables, credited within 72 hours. Marketing consent is optional and can be withdrawn through account settings or unsubscribe links without affecting your ability to play.
Legal Obligations
The UK Gambling Commission licence no. 065519 requires anti-money-laundering monitoring, age verification, source-of-funds checks and responsible gambling safeguards, including deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. Data may be shared with regulators, the Gibraltar authorities (Remote Gambling Licence No. 156) and dispute resolution body IBAS where a complaint escalates. Details of your protection tools sit on a dedicated page: Skypoker responsible gambling.
Data Protection and Security
Security Measures
The operator applies industry-standard encryption to data in transit, segregates payment processing through PCI-compliant gateways and restricts internal access to personal data on a need-to-know basis. As part of Flutter Entertainment Plc — the group behind PokerStars, Betfair and Paddy Power — Skypoker benefits from group-level security infrastructure and auditing. Account-level protections include one-account-per-player enforcement and login monitoring for suspicious access.
Data Retention Periods
Personal data is retained for as long as your account remains active and for a statutory period afterwards to satisfy UK anti-money-laundering and gambling regulation requirements — typically several years after account closure. Marketing data is held only while consent remains valid. Once retention obligations expire, records are securely deleted or anonymised. Contractual points beyond privacy, such as account closure rules, are covered on the Skypoker terms and conditions.
Your Rights
Access and Correction
Under UK GDPR you can request a copy of the personal data Skypoker holds about you and ask for inaccurate details — an old address, an expired ID — to be corrected. Most profile fields can be updated directly in account settings; verified identity fields require fresh documentation.
Deletion Requests
You may request erasure of your data, but the operator can refuse where retention is legally required, for example under AML rules or active dispute proceedings with IBAS. Self-excluded accounts via GAMSTOP are a special case: that data is retained to enforce the exclusion, which protects you rather than the house.
Contact Information
Privacy requests go through the operator’s live chat and email support channels. If the response is unsatisfactory, UK players can escalate to the Information Commissioner’s Office, the supervisory authority for data protection in the United Kingdom.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Sky Poker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the Gambling Commission of Great Britain under licence number 065519, and additionally licensed by HM Government of Gibraltar. Players must be 18 or over, and only one account per person is permitted.
How do I create a Skypoker account?
Registration takes minutes: provide your name, date of birth, address and contact details, then confirm you are 18 or over. Identity verification follows before your first withdrawal — upload one photo ID and proof of address, and documents are usually reviewed within 4 hours, occasionally up to 24 hours.
What payment methods does Skypoker support in United Kingdom?
UK players can deposit and withdraw via Pay by Bank, debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. Pay by Bank withdrawals appear immediately, instant card withdrawals land within 1-4 hours, standard card withdrawals take 2-5 working days, and Revolut Pay is usually instant with no fee.
How do I claim the Skypoker welcome bonus?
Create an account to receive £10 in tournament tickets (2x £2.20 and 2x £3.30), valid for 30 days. Deposit at least £10 and stake at least £10 at the cash game tables to unlock a further £40 (4x £11), credited within 72 hours. No promo code is required.
Knowing how your data is handled removes the last excuse for sitting on the fence — the numbers on the welcome offer favour a new account, and the operator’s UKGC licence keeps your information under proper regulatory oversight. Claim the £50 in tournament tickets below.